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Microsoft Office Customization Tool error message: Failed to get available product info

On Microsoft » Microsoft Office

7,772 words with 5 Comments; publish: Wed, 04 Jun 2008 01:18:00 GMT; (300172.06, « »)

[This followup was posted to microsoft.public.office.setup and a copy

was sent to the cited author.]

The new Microsoft Office Customization Tool in Office 2007 (setup.exe

/admin) is amazing. It worked perfectly the first four times I ran it,

and created perfect .MSP files for about a dozen installations from this

network installation point.

Now, all of a sudden, it's broken. When I try to run setup.exe /admin,

the error message is "Failed to get available product info." When a

user tries to run Setup.exe, they get the error message, "Setup did not

complete successfully. We are sorry for the inconvenience".

I tried removing my custom .MSP file, but got the same result. I tried

copying over the files from the DVD I burned to the network installation

point, but it made no difference. It's not a privileges problem; even I

get these messages, and I have all rights. I tried searching

Microsoft's knowledgebase (and the Internet too), but found no mention

of this error message.

Can someone help? This has about killed the Office 2007 enthusiasm I've

been trying to promote.Sande

All Comments

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  • 5 Comments
    • Hi Sande,

      It's possible that something is corrupted in the Office Network Point that may be a latent issue with the ISO file download. What

      happens if you download a new image and create a new Network Point (separate from the current one)?

      ================

      <<"Sande Nissen" <snissen.ms-office.todaysummary.com.acs.carleton.edu> wrote in message news:MPG.1fd8c9f8c89f1f38989680.ms-office.todaysummary.com.msnews.microsoft.c om...

      [This followup was posted to microsoft.public.office.setup and a copy

      was sent to the cited author.]

      The new Microsoft Office Customization Tool in Office 2007 (setup.exe

      /admin) is amazing. It worked perfectly the first four times I ran it,

      and created perfect .MSP files for about a dozen installations from this

      network installation point.

      Now, all of a sudden, it's broken. When I try to run setup.exe /admin,

      the error message is "Failed to get available product info." When a

      user tries to run Setup.exe, they get the error message, "Setup did not

      complete successfully. We are sorry for the inconvenience".

      I tried removing my custom .MSP file, but got the same result. I tried

      copying over the files from the DVD I burned to the network installation

      point, but it made no difference. It's not a privileges problem; even I

      get these messages, and I have all rights. I tried searching

      Microsoft's knowledgebase (and the Internet too), but found no mention

      of this error message.

      Can someone help? This has about killed the Office 2007 enthusiasm I've

      been trying to promote. Sande >>

      Bob Buckland ?:-)

      MS Office System Products MVP

      *Courtesy is not expensive and can pay big dividends*

      #1; Wed, 04 Jun 2008 01:20:00 GMT
    • In article <#ZhA4i0FHHA.1276.ms-office.todaysummary.com.TK2MSFTNGP04.phx.gbl>, "Bob Buckland ?:-

      \)" <75214.226(At Beautiful Downtown)compuserve.com> says...

      > It's possible that something is corrupted in the Office Network Point that may be a latent issue with the ISO file download. What

      > happens if you download a new image and create a new Network Point (separate from the current one)?

      So I created a new network installation point on the server, and copied

      the files from the DVD to it. No customization, no nothing. And I

      still get the "Failed to get available product info" when I try Setup

      /Admin. Plain old Setup also fails to work from the server. (And

      remember, Setup and Setup /Admin worked from the original network

      installation point for two weeks before failing.)

      Yet Setup works fine from the DVD disc.

      Someone from Microsoft wanna weigh in? Is there any place on the

      Internet I can find a guide to Office 2007 Setup error messages?

      Sande Nissen

      PC Systems Administrator

      Carleton College

      Northfield, MN

      #2; Wed, 04 Jun 2008 01:21:00 GMT
    • In article <MPG.1fde468f30f9ace0989681.ms-office.todaysummary.com.msnews.microsoft.com>,

      snissen.ms-office.todaysummary.com.acs.carleton.edu says...

      > Someone from Microsoft wanna weigh in? Is there any place on the

      > Internet I can find a guide to Office 2007 Setup error messages?

      I meant to say, "from the Microsoft Office Setup development team".

      No offense meant, Bob. Do you know who is responsible for problems like

      this?

      Sande Nissen

      PC Systems Administrator

      Carleton College

      Northfield, MN

      #3; Wed, 04 Jun 2008 01:22:00 GMT
    • Hi Sande,

      Rather than creating another Network Point from the same burned CD, the item that is suspect is the actual download. What happens

      if you try another download?

      It's possible that there could be an issue with the profile you're using as well. Is a log file being created when you get this

      error?

      =============

      <<"Sande Nissen" <snissen.ms-office.todaysummary.com.acs.carleton.edu> wrote in message news:MPG.1fde468f30f9ace0989681.ms-office.todaysummary.com.msnews.microsoft.c om...

      So I created a new network installation point on the server, and copied

      the files from the DVD to it. No customization, no nothing. And I

      still get the "Failed to get available product info" when I try Setup

      /Admin. Plain old Setup also fails to work from the server. (And

      remember, Setup and Setup /Admin worked from the original network

      installation point for two weeks before failing.)

      Yet Setup works fine from the DVD disc.

      Someone from Microsoft wanna weigh in? Is there any place on the

      Internet I can find a guide to Office 2007 Setup error messages?

      Sande Nissen >>

      Bob Buckland ?:-)

      MS Office System Products MVP

      *Courtesy is not expensive and can pay big dividends*

      #4; Wed, 04 Jun 2008 01:23:00 GMT
    • Trial and error leads me to believe the problem is in one of two areas:

      1. Either Office 2007 will not tolerate some of the subdirectories I'm

      making under the network installation point (Addins, Docs, eLearning,

      LanguagePacks). -or-

      2. Something (an installation from this point?) is leaving a files12.cat

      in the Catalog subdirectory that Office Setup does not like.

      Because I keep "corrupting" the network installation point simply by

      using it! But after I move some files and directories around, it works

      again, without going back to the original DVD or .IMG.

      Does this sound familiar to anyone? Any ideas?Sande

      > ================

      > <<"Sande Nissen" <snissen.ms-office.todaysummary.com.acs.carleton.edu> wrote in message news:MPG.1fd8c9f8c89f1f38989680.ms-office.todaysummary.com.msnews.microsoft.c om...

      > The new Microsoft Office Customization Tool in Office 2007 (setup.exe

      > /admin) is amazing. It worked perfectly the first four times I ran it,

      > and created perfect .MSP files for about a dozen installations from this

      > network installation point.

      > Now, all of a sudden, it's broken. When I try to run setup.exe /admin,

      > the error message is "Failed to get available product info." When a

      > user tries to run Setup.exe, they get the error message, "Setup did not

      > complete successfully. We are sorry for the inconvenience".

      > I tried removing my custom .MSP file, but got the same result. I tried

      > copying over the files from the DVD I burned to the network installation

      > point, but it made no difference. It's not a privileges problem; even I

      > get these messages, and I have all rights. I tried searching

      > Microsoft's knowledgebase (and the Internet too), but found no mention

      > of this error message.

      Sande Nissen

      PC Systems Administrator

      Carleton College

      Northfield, MN

      #5; Wed, 04 Jun 2008 01:24:00 GMT